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Terms & Conditions

Terms & Conditions

BOOKING CONDITIONS These apply even if for some reason the booking form has not been completed, eg. a late booking by telephone / email.

BALANCE PAYMENT Having made your booking by telephone or email and paid your deposit, you will be sent an online Booking Form and Confirmation Invoice that will show your balance and due by date. Our online booking system is safe, secure and available 24 hours. The Breakages Deposit amount (if any) will also be shown (see below). The balance will be due 1 calendar month before the holiday commences. This will be your only Invoice for the accommodation. Non-payment of the balance after a reminder, may lead to us re-letting the property. If there is a problem PLEASE get in touch. On receipt of the balance you will be sent an accommodation voucher and arrival information.

AMENDMENTS TO CONFIRMED BOOKINGS Should you want to change the details of your booking, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change without incurring 100% cancellation. Where we can meet a request, all changes will be subject to payment of an administration fee, 45€ per change, at our discretion.

In the event of one or more members of a party booked on the initial holiday cancelling for any reason, a price increase for the remaining members may be applicable and a new invoice will be sent to you showing the new costing and any cancellation fees involved.

OCCUPANCY The booking is for accommodation only (unless activities are also booked at the same time) and is strictly limited to the persons listed on the booking form. Pets are never allowed.

ACCOMMODATION The accommodation is booked as described in the Confirmation Invoice. The occupants agree to respect the rules of AltaVista Surf and Adventure Lodge.

ARRIVAL & DEPARTURE Regardless of flight times, on the day of arrival you must not try to occupy your accommodation until after 3.00 pm. You must vacate your accommodation by 12.00 noon. Both on arrival and departure you will be able to leave your packed cases in the Lodge and use all the facilities.

INSURANCE Travel Insurance is compulsory under EU law. All occupants are responsible for ensuring that they have adequate Travel Insurance and a 24 hour Emergency Tel No. The use of the accommodation and amenities are offered on the condition that they are used entirely at the occupant’s own risk. We cannot accept responsibility for accidents, injuries, illness, death, robbery or theft, or loss or damage to users’ or visitors’ property or belongings, including motor vehicles, however caused. Cancellation charges may be covered by the Insurance.

CANCELLATIONS – ACCOMMODATION If you cancel the accommodation up to 3 months prior to departure you will lose your Deposit. 50% of total cost of accommodation is charged if you cancel between 2 and 3 months prior to departure. 100% of total cost of accommodation is charged if you cancel less than 2 months prior to departure. All cancellations must be in writing. Admin fees may apply.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

CANCELLATIONS – ACTIVITIES Activities must be paid for at the time of booking. 72 hours notice is required to cancel a booked activity or to change day or time. Admin fees may apply.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

FORCE MAJEURE In the unlikely event that the accommodation is rendered uninhabitable due to fire, flood, earthquake, water or power failure, sudden or unexpected nearby building work, or any other means beyond our control, liability will be limited to a refund of the monies paid for the accommodation only. Every endeavour will be made to find other suitable accommodation at the best possible price.

DISABILITIES AND MEDICAL CONDITIONS, DIET REQUIREMENTS We are not a specialist company for the disabled, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability or special diet requirements which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements.

LIABILITY We act as agents only for the activity providers and we cannot accept liability for errors or omissions of our principals over whom we have no control. All information concerning the accuracy of descriptions is thoroughly checked and believed correct at the time of going to press, but it is possible that a facility may be withdrawn or changed without notice and in circumstances beyond our control. Wherever possible changes will be advised to you without delay. The booking for accommodation is independent of, and bears no liability to, any other product or services that you have purchased. We cannot accept responsibility for accidents or injuries occurring during the activities.

BREAKAGES / DAMAGES All breakages and damages are the legal responsibility of the hirer, who is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils etc. must be left clean and the property must be left clean and tidy at the end of the rental period. Please ensure that any damage found on arrival is reported to the Management / Housekeeper within 24 hours of arrival and also as soon as it occurs, so that it can be rectified for the next occupants. This includes mattress damage and you will be liable for the cost of replacing a damaged mattress. Do not smoke in the bedrooms. Cigarette burns on furniture or linen will be charged at full replacement cost. A refundable security deposit of £100 may be required on arrival and is held against your Credit / Debit Card. Any excess cleaning costs, excess electricity, replacement or repairs for damage to the property or any of its contents, remaining unpaid after departure will be charged to your Card and the balance of the deposit will be returned within approx 21 days of departure.

COMPLAINTS We fully expect you to be very happy with the accommodation and amenities provided. However if you feel you have reason to complain you must immediately contact Lodge Manager or the local Representative or Housekeeper either personally, by phone or in writing, so that the problem can be resolved. We are not responsible for any matter which you did not bring to our attention during your holiday. If the problem is not resolved locally to your satisfaction, then you must put your complaint in writing within 7 days of your return date.

ACCURACY OF PRICES AND DESCRIPTIONS Important note: the information and prices shown on our website and elsewhere may have changed by the time you come to book your accommodation or other services. Although we make every effort to ensure the accuracy of the information and prices, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen accommodation or other services with us at the time of booking.

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